International Freight Forwarding Operator (IFF Operator) - Airfreight Imports M/F

Role Overview

Reporting to the IFF Operation Supervisor, you will coordinate the daily handling of client files, from receiving instructions and checking documentation through to monitoring processing progress. Accurate records and timely updates help clients stay informed and give the operations team early visibility of delays or other issues.

Key Responsibilities

• Manage day-to-day operational communication with clients and receive their orders.
• Review incoming instructions and request missing documents or clarification when needed.
• Keep clients informed about the progress of their files and flag delays or emerging concerns.
• Track each file’s status in the monitoring system, ensuring updates are accurate and current.
• Share file progress updates with both the client and the IFF Operation Supervisor.
• Maintain orderly physical and electronic archives of completed and active files.
• Check that each client file contains all required attachments and retain copies in the appropriate records.
• Escalate operational problems to the supervisor when they cannot be resolved at your level.

Requirements & Qualifications

• Diploma in Clearing and Forwarding.
• At least three years of experience in clearing and forwarding.
• Strong document-handling and file-tracking skills, with careful attention to accuracy and recordkeeping.
• Clear, timely communication with clients and internal operations colleagues.
• An East Africa Freight Forwarding Practicing Certificate is an added advantage.