Human Resource Manager

Role Overview

This position is the central point of contact for all people-related operations, taking ownership of everything from daily HR administration to high-stakes industrial relations. The role supports management with complex labour matters, including retrenchment processes, disciplinary and grievance hearings, while also running payroll end-to-end and ensuring legal compliance across the organisation. By aligning people practices with business goals and maintaining a compliant, engaged workforce, this role directly strengthens the company's operational stability and employer reputation.

Key Responsibilities

• Develop, implement, and maintain HR strategies, policies, and procedures that align with overarching company objectives, and monitor day-to-day compliance with those policies.
• Act as the company's internal labour consultant, guiding management through retrenchments, grievance hearings, disciplinary proceedings, and interactions with labour attorneys.
• Manage the end-to-end payroll function, including setting up new hires, terminating leavers, capturing hours and leave data, processing deductions for pensions and garnishments, and ensuring accurate and timely pay runs.
• Lead recruitment and onboarding, including job classification, updating job descriptions, interviewing, hiring, conducting inductions, and managing exit interviews for departing staff.
• Coordinate performance management by facilitating annual appraisals, ensuring every employee has defined KPIs, and identifying training needs that emerge from appraisal outcomes—then sourcing and vetting suitable training providers.
• Administer employee benefits, particularly medical insurance, acting as the link between staff and providers for claims, enrollments, renewals, and resolving coverage issues; oversee statutory compliance certificates such as NSSF and SHIF.
• Manage leave administration, ensuring accurate balances, tracking usage, addressing over-accruals, and providing monthly leave data for payroll and compliance purposes.
• Strengthen workplace culture by planning company events such as team building sessions, year-end functions, staff socials, and birthday celebrations—including budgeting, sourcing vendors, and negotiating contracts—while also making periodic visits to satellite offices to ensure policy adherence and cohesion.

Requirements & Qualifications

• Bachelor's degree in Human Resource Management or a related field, plus a post-graduate diploma in HR Management.
• Active membership with the Institute of Human Resource Management (IHRM) and CHRP certification.
• Three to five years of progressive HR experience, including supervisory responsibilities.
• Solid understanding of labour laws, employment legislation, and regulatory compliance requirements, including experience applying for statutory certificates.
• Demonstrated knowledge of compensation and benefits structures, payroll processing, and HR information systems or databases.
• Strong analytical, problem-solving, and decision-making capabilities, with the ability to interpret policies and legislation accurately.
• Excellent oral and written communication skills, along with well-developed interpersonal and supervisory abilities.
• High attention to detail, particularly when handling payroll entries, personnel records, and statutory reporting.