HR Leave Administration Specialist | On-site Nairobi

Role Overview

As a Leave of Absence Associate, you’ll guide employees and managers through leave requests from initial review to return to work. You’ll assess eligibility and documentation, keep case records accurate, and help ensure leave decisions follow applicable requirements, including FMLA. This is an on-site role in Nairobi, working Monday through Friday on one of three schedules: 3:00 PM–1:00 AM, 4:00 PM–2:00 AM, or 5:00 PM–3:00 AM Kenya time.

Key Responsibilities

• Manage leave cases across the full process, from intake and eligibility review through case closure.
• Review medical documents and other supporting information while handling sensitive records appropriately.
• Explain leave procedures, requirements, and next steps to employees and managers.
• Coordinate return-to-work arrangements and follow up on information needed to complete the process.
• Apply FMLA and other relevant leave rules when assessing and administering cases.
• Record case activity and decisions accurately in HRIS and case management systems.
• Investigate complex or disputed leave matters and work toward timely, clear resolutions.

Requirements & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline, or equivalent professional experience.
• At least six months of HR-related experience.
• Relevant background in leave or benefits administration, employee relations, HR operations, payroll, healthcare administration, disability management, or workers’ compensation.
• Advanced English proficiency; C1 level or higher is preferred.
• Intermediate Excel skills, including VLOOKUP and PivotTables.
• Experience using HRIS and case management tools.
• Strong written and verbal communication, organisation, and problem-solving abilities.
• Sound judgment when working with confidential employee information.

What We Offer / Why Join

The role offers hands-on experience supporting employees and managers through leave administration, with responsibility for both case coordination and accurate, compliant recordkeeping.

Additional Experience That’s Helpful

• Experience administering FMLA or disability programs.
• English and Spanish fluency.
• Knowledge of employment and leave regulations.
• Experience supporting a large, high-volume employee population.