Housekeeping Supervisor

Role Overview

As a Housekeeping Supervisor, you will coordinate the daily work that keeps guest rooms, shared spaces, and service areas clean, safe, and ready for use. You will guide the housekeeping team, work with other hotel departments to resolve issues quickly, and help maintain the service standards expected across Pullman, Mercure, and Accor properties.

Key Responsibilities

• Organise daily housekeeping assignments, balance workloads, and track team productivity and resource use.
• Inspect guest rooms, public spaces, and back-of-house areas for cleanliness, presentation, safety, and maintenance concerns.
• Coach, train, and support team members, including colleagues joining the department, and encourage ongoing development.
• Coordinate room readiness with Front Office and work with Engineering to report and follow up on repair needs.
• Respond to guest requests and complaints with care, taking appropriate steps to resolve concerns and restore service.
• Monitor stocks of linen, guest amenities, cleaning supplies, and equipment, and maintain accurate inventory records.
• Apply required hygiene, sanitation, health, safety, and environmental practices in daily operations.
• Complete housekeeping reports, lost-and-found records, and other operational documentation; support shift handovers and departmental quality and cost-control goals.

Requirements & Qualifications

• Certificate, diploma, or degree in hospitality management, hotel management, or a related discipline.
• At least five years of experience in hotel housekeeping operations.
• Two or more years in a housekeeping supervisory position at a four- or five-star hotel is preferred.
• Experience with an international hotel brand is an advantage.
• Understanding of linen operations, inventory control, and housekeeping budget principles.
• Familiarity with hotel property management systems (PMS) and housekeeping software.