Hotel Manager

Job Title: Hotel Manager
Nature of Job: Full‑time
Industry: Hospitality
Salary: KShs. 150,000 – 180,000 per month
Job Location: Mogadishu, Somalia

Job Overview

We are seeking a seasoned Hotel Manager to lead all operations at a hotel in Mogadishu. You will be responsible for managing departments, driving financial performance, leading the team, and ensuring an exceptional guest experience. This role requires strong leadership, hospitality expertise, and experience in senior hotel management.

Key Responsibilities

Operations Management

• Oversee all hotel operations, including front office, housekeeping, food & beverage, maintenance, and guest services.

• Ensure compliance with hotel policies, procedures, and quality standards.

• Develop and implement operational strategies to improve efficiency and guest satisfaction.

• Monitor daily operations to ensure smooth functioning across all departments.

Financial & Budget Management

• Develop and manage annual budgets, monitor revenue, expenses, and profitability.

• Analyze financial reports and implement cost‑control measures.

• Optimize revenue through effective pricing, marketing, and operational strategies.

• Ensure timely financial reporting to hotel owners or stakeholders.

Team Leadership & HR Management

• Recruit, train, and mentor departmental managers and staff.

• Foster a positive, collaborative work environment that motivates employees.

• Conduct performance appraisals, provide feedback, and implement staff development programs.

• Ensure compliance with labor laws, safety regulations, and hotel HR policies.

Guest Experience & Quality Assurance

• Maintain high standards of customer service and guest satisfaction.

• Address and resolve guest complaints promptly and effectively.

• Implement initiatives to improve guest experience and hotel ratings.

• Monitor online reviews and feedback, taking corrective actions as necessary.

Strategic Planning & Business Development

• Develop and execute strategies to increase occupancy and revenue.

• Identify new business opportunities, partnerships, and market trends.

• Collaborate with marketing and sales teams to implement promotional campaigns.

• Prepare and present reports to stakeholders on business performance and growth strategies.

Requirements & Qualifications

• Degree in Hospitality Management, Business Administration, or related field.

• Professional certification in Hospitality Management is an added advantage.

• Minimum 10 years of experience in the hospitality industry, with at least 5 years in a senior management role at a 4‑star or higher hotel.

• Proven track record in hotel operations, financial management, and team leadership.

• Strong leadership and team‑management skills.

• Excellent communication, negotiation, and interpersonal skills.

• Financial acumen with experience in budgeting and revenue management.

• Strategic thinking and problem‑solving abilities.

• Familiarity with hospitality software and systems is a plus.

What We Offer

• Monthly salary: KShs. 150,000 – 180,000.

• Opportunity to manage all aspects of a hotel in a challenging but rewarding environment.

• Leadership role with significant responsibility and autonomy.

• Structured environment with potential for long‑term impact and growth.

Seasoned hospitality executives with the required 4-star senior management experience are invited to submit their comprehensive CV for consideration.

Subject Line: Hotel Manager – Mogadishu