Fraud Monitoring Manager
Posted:
Manager, Fraud Detection
Purpose of the Role
The Manager, Fraud Detection leads the strategic and operational management of fraud detection systems and teams, ensuring early identification of sophisticated fraud threats through data driven monitoring and analytics. The role drives continuous optimization of detection capabilities, effective incident escalation, and high-quality fraud intelligence to safeguard the organization against financial and reputational risk.
Key Responsibilities
- Fraud Detection Strategy & Framework – Develop and maintain a comprehensive fraud detection strategy aligned with organizational risk appetite.
- Fraud Monitoring & Detection Oversight – Supervise real-time monitoring and detection processes to identify suspicious activity.
- Alert Management & Case Prioritisation – Oversee alert triage, investigation workflows, and case prioritisation based on risk severity.
- Incident Escalation & Response Coordination – Lead timely escalation of high-risk incidents and coordinate cross-functional response efforts.
- Fraud Intelligence & Analytics – Drive analytics to uncover emerging fraud patterns and enhance detection rules.
- Stakeholder Engagement & Collaboration – Partner with internal teams (e.g., risk, compliance, operations) to strengthen fraud prevention.
- Reporting & Management Information – Prepare and present key fraud metrics, trends, and insights to senior management.
- Regulatory & Governance Support – Ensure detection activities comply with relevant regulations and internal governance standards.
- Team Leadership & Capability Development – Mentor and develop fraud detection staff, fostering a culture of continuous learning.
- Continuous Improvement & Innovation – Identify opportunities to improve detection efficiency and effectiveness through new tools and techniques.
Qualifications
Required: A business-related degree from a recognized university or college.
Preferred: Professional certification in Fraud Examination (CFE), Auditing, Accounting, Risk Management, or Information Systems Audit is an added advantage.
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