Key Responsibilities
- Oversee the day-to-day operations of all food and beverage service outlets, including restaurants and coffee shop operations.
- Manage inventory levels and coordinate procurement of food, beverages, equipment, and supplies to ensure uninterrupted service.
- Inspect F&B supplies, equipment, and work areas to ensure cleanliness, functionality, and adherence to quality standards.
- Ensure compliance with all health, food safety, and hygiene regulations, including monitoring student adherence to established standards.
- Supervise, mentor, and schedule students; assign duties and monitor performance in line with training objectives.
- Establish and enforce service standards to enhance customer experience and maintain high-quality service delivery.
- Coordinate closely with the kitchen team in menu planning, food production, and timely service delivery for training and operational purposes.
- Monitor food and beverage orders and collaborate with the Chef to resolve delays or service challenges.
- Investigate customer complaints regarding food quality and service, and implement corrective actions promptly.
- Manage budgets, control costs, and review financial transactions to ensure profitability and accountability.
- Support the development and implementation of training programs for students in restaurant service and dining operations.
- Ensure smooth coordination of activities between kitchen staff, service teams, and training units.
- Prepare reports on operational performance, service standards, and training outcomes.
- Oversee the efficient operation and performance of the coffee shop, ensuring quality service and product consistency.
- Perform any other duties as assigned by management.
THE SKILLS AND COMPETENCES WE ARE LOOKING FOR: EDUCATION AND EXPERIENCE
Minimum requirements:
- Bachelor’s Degree in Hospitality Management, Food & Beverage Management, Events or it’s equivalent
- Proven experience as F & B Service manager with over 5 years of experience
- A deep understanding of, commitment to and involvement in hospitality Industry
- Outstanding F & B techniques and interpersonal relationship skills
- Capacity to spot, resolve issues efficiently and to work under extreme pressure
- Ability to train students in executing different service styles and techniques at the training restaurant.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
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