Finance Systems Functional Support

Role Overview

This position acts as the finance systems authority for Oracle Financial Applications, bridging day-to-day operational needs with broader process governance. You will work alongside finance process owners and Oracle technology teams to keep financial workflows running smoothly, support users through complex system scenarios, and help shape how new capabilities are adopted across the organization. Your focus is on practical, hands-on resolution of Tier 2 issues while ensuring that financial processes stay aligned with internal policies and strategic objectives.

Key Responsibilities

• Handle escalated end-user inquiries and troubleshoot functional issues within Oracle Financial Applications, providing clear step-by-step guidance to resolve disruptions and prevent recurrence.
• Serve as the operational reference point for finance teams, interpreting process requirements into actionable system usage while ensuring consistency with policies set by the Finance Global Process Owner.
• Partner with Oracle technology teams to validate end-to-end solutions, translating business needs into functional specifications and confirming that application behavior matches financial process expectations.
• Participate in User Acceptance Testing for system releases and process changes, documenting results, flagging defects, and confirming readiness for production deployment.
• Monitor system usage and financial process performance, identify emerging trends or pain points, and propose targeted improvements to reduce risk and increase efficiency.
• Escalate unresolved or high-complexity issues to appropriate technical support tiers, maintaining ownership of the issue until a viable resolution is confirmed.
• Support finance process owners in executing strategic initiatives by providing functional expertise, preparing documentation, and assisting with change management activities.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related discipline, or an equivalent combination of education and relevant work experience.
• 2–4 years of professional experience within a finance function, with demonstrated exposure to financial processes and accounting principles.
• Working familiarity with enterprise finance systems such as Oracle Financials, SAP, or PeopleSoft; practical experience using Oracle Financial Applications is strongly preferred.
• Proficiency with Microsoft Office Suite, including Excel capabilities sufficient to analyze data, generate reports, and support decision-making.
• Strong analytical and problem-solving abilities, with the capacity to diagnose system-related issues and propose practical, compliant solutions.
• Excellent organization and time management skills, allowing you to prioritize multiple support requests and process initiatives without compromising quality.
• Clear written and verbal communication skills, comfortable communicating with finance users, process owners, and technical teams to translate between business language and system functionality.
• Advanced coursework or certification in Finance, Accounting, or Oracle Financial Systems is a plus, as is prior participation in system testing or process improvement efforts.