Field Officers-Kisauni Field Officers-Kisauni

Role Overview

You will be the face of Tuishi in the community, enrolling new members and helping them understand the value of medical cover, last expense cover, and the in-kind envelope benefit. Working independently across the Coast Region, you will turn everyday conversations into lasting memberships while giving practical support to families when they need to make a claim or activate a service. Your daily efforts directly expand the organisation’s reach and ensure that more households can access dignified and timely support in moments of illness, death, or emergency.

Key Responsibilities

• Register new members by explaining membership packages, collecting required details, and guiding applicants through the enrolment process.
• Educate community groups, churches, market vendors, hospital visitors, and workplace teams on how Medical Cover, Last Expense Cover, and the In-kind Envelope work and who stands to benefit.
• Help existing members with claims submissions, service activations, and follow-ups, ensuring they feel supported from first request to resolution.
• Identify and create new points of presence for Tuishi in villages, estates, markets, hospitals, churches, and workplaces through structured visits and relationship building.
• Maintain accurate records of daily registrations, community visits, and member follow-ups using provided tools and formats.
• Provide clear, respectful explanations of coverage terms, exclusions, and processes to members with varying levels of familiarity with insurance and mutual aid schemes.
• Report community feedback, service gaps, and common member concerns to the coordination team to improve the overall member experience.

Requirements & Qualifications

• Proven experience in sales, community outreach, client service, or a similar field-facing role — preferably within health cover, microinsurance, sacco, or welfare-based organisations.
• Strong communication and people skills, with the ability to listen actively, speak clearly in local languages and English/Kiswahili, and build trust across diverse groups.
• Self-motivated and able to work with minimal supervision, demonstrating strong personal organisation and reliable time management.
• Resident of the Coast Region or willing to relocate to serve communities in that area.
• A genuine passion for serving the community and a commitment to helping families access essential cover solutions.
• Ability to move between field locations independently and maintain a professional approach even in informal or remote settings.
• Basic numeracy and record-keeping skills for accurately managing member registrations and daily reports.
• A valid national ID and, ideally, a mobile smartphone ready for fieldwork.

What We Offer / Why Join

This role gives you the chance to do meaningful, community-focused work that directly improves local access to financial and health protection. You will not be stuck behind a desk — every day brings fresh interactions with real people and the satisfaction of helping a family secure a safety net. You will be part of a growing movement to extend Tuishi’s presence across the Coast Region, while developing practical skills in grassroots marketing, member education, and social impact delivery.