This position is responsible for effectively and efficiently process Trade Finance Products; Letters of Credit, Guarantees, Trade Financing and Collections within agreed regulation and standards and offer support to Corporate and Institutional Banking, Business Banking and Retail segments of the Bank in line with current policies and procedures.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Compliance -BAU delivery within local and external regulatory and statutory requirements.
• Customer Service Improvement: Quality service within agreed SLAs, customer query ownership, resolution and communication to internal and external clients.
• Financial Performance – Reduction of cost and promoting efficiency while enhancing the bank’s revenue targets.
• Risk and Controls – Ensure safe custody of documents, minimal errors by ensuring accuracy, ensure reconciliation and risk attestations are carried out..
• Business Development and/or Strategic Initiatives
• Delivery Flexibility – Parameterization of solutions and better innovations.
• People- Team Performance & Engagement and Personal Development

KEY RESPONSIBILITIES

• Ensure accurate and timely execution of all transactions for the transaction life cycle including handling customer instructions, customer queries, transaction confirmation process (observing zero tolerance on unmatched confirmations) , managing settlement process and related risks, transaction processing over appropriate Transaction Processing & Messaging Systems and related accounting entries processing, reporting , communications to other parties and reconciliation activities for all products and services offered under Trade Finance. 
• This is to be delivered in-line with set SLAs, policies, procedures, processes, operating instructions, standards, regulations; statutory, market requirements and international regulations while observing operational risk requirements and covers import and export products for both onshore and offshore customers and or counterparties participating in the various transactions under the global products and services as below: - 
• Letters of Credit 
• Guarantees 
• Documents Under Collections
• Financing Products 
• Commissions collecting, Reporting, Reconciliation, Message control, accounting entries processing takes place. 
• Ensure efficient operations are managed in strict compliance with the various local and international laws, market set standards and bank's risk standards while ensuring continuous improvements to lean the current processes in team and manage costs downwards and effective risk management to protect the clients' and bank's interests. 
• Achieve effective compliance to operational risk management, periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls and highlighting issues discovered and follow through plans to mitigate the risks. 
• Ensure that the BCP/ DRP documentation, technologies and operations are functioning as recommended by the CBK Prudential guidelines and best practices. 
• Strive for stability for Trade finance system by taking ownership of issues and or complaints from internal and external customers are logged appropriately, reported, escalated and followed to resolution within agreed SLAs, prompt responses provided and where necessarily get the Root Cause Analysis provided to ensure excellent services. 
• Effective reconciliation, SLA adherence monitoring & breaches reporting, checks and controls, related documents storage, leave management & approval within the team, accurate, current & timely Dashboards production. 
• Claims investigations and management and any incurred bills processing to vendors for Trade related transactions. 
• Comply with ALL Bank's set policies, procedures & guidelines as well as other regulations and standards and in the Anti- Money Laundering and Know Your Customer Policy and or procedures to the extent applicable and reporting all suspicious activities. 
• Foreign exchange Deals processing - These responsibilities involve overseeing foreign exchange operations by monitoring dealer limits on all forex contracts and approving transactions within the Core banking system Treasury Module. The role also ensures the timely and accurate settlement and confirmation of all interbank forex deals, conducts daily end-of-business forex revaluation, and maintains proper custody and filing of all processed deal tickets for future reference.

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge, Skills and Competencies required for this role 

• In depth knowledge and understanding of financial markets operations with the ability to structure and deliver efficient solutions to the interbank and corporate customer’s needs.  
• Good understanding of Operational Risk Management. Accuracy and attention to detail

Competencies

• Demonstrated integrity and ethical standards. 
• Proficiency in use of information technology, Analytical ability, and problem identification skills. 
• Independent, objective, and self-motivated and can work with minimal supervision. 
• Excellent communication (both written and oral), presentation, interpersonal, negotiation and report writing skills 

QUALIFICATIONS & EXPERIENCE

• Professional qualifications in CPA, ACCA,  
• Certificate in International Trade Finance and/or Trade Finance Training (CDCS). 
• In depth knowledge and understanding of Trade Finance products: Letters of Credit, Guarantees, Documents under collection and Financing products.  
• In-depth knowledge in swift message types under trade, controls, best practices, and standards. 
• Project management 
• Five years’ working experience in trade finance and Treasury operations, within a busy  Financial Markets Operations environment  

 ANTI-MONEY LAUNDERING (AML) EXPECTATION

• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

• Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving