Direct Sales Executives-Western

Direct Sales Executive

Role Overview

This is a field-based growth role focused on expanding a telecom and fixed wireless customer base while keeping existing subscribers connected, supported, and compliant. You will spend most of your time in the market running activations and speaking directly with prospects, then guiding each new customer through a clean onboarding and KYC process. The position matters because it links daily street-level sales activity to revenue targets, service quality, and reliable feedback on what competitors are doing.

Key Responsibilities

• Generate new subscriber acquisitions through roadshows, estate activations, mall campaigns, and other on-ground sales activities.
• Manage the full onboarding journey, including KYC checks, customer education on service usage, and adherence to activation SLAs.
• Meet assigned daily, weekly, and monthly sales targets, tracking progress and adjusting tactics as needed.
• Provide first-level troubleshooting for customer concerns, resolve routine service issues, and escalate unresolved technical or network problems through the correct channels.
• Recover devices from customers who fall outside compliance or contractual requirements, following established recovery procedures.
• Partner with line management to plan, launch, and monitor local sales initiatives, measuring what works and refining future campaigns.
• Collect and report market intelligence, including competitor promotions, device offers, pricing activity, and customer feedback, with recommendations for relevant products or services.
• Prepare daily achievement summaries, monthly market trend analysis, and dashboards or ad-hoc reports for weekly review.

Requirements & Qualifications

• Diploma or graduate qualification in business administration, sales, marketing, or a comparable discipline; equivalent experience may be considered.
• At least one year of outdoor or field sales experience, with telecom experience preferred.
• Working knowledge of telecom or fixed wireless market trends.
• Commercial awareness covering competitor activity, devices, service packages, and commission structures.
• Comfort with technology and a practical understanding of 5G and fixed wireless services.
• Resilience and a track record of performing against demanding targets.
• Entrepreneurial mindset with strong planning, organization, and self-management skills.
• Self-motivated, energetic, and enthusiastic about customer-facing sales work.