Direct Sales Executives

Role Overview

As a Direct Sales Executive, you will be the face of the business in the field, turning local market activity into new subscriber relationships while helping existing customers stay connected and compliant. Your days will blend prospecting, product conversations, onboarding support, basic troubleshooting, and reporting, with a clear focus on acquisition and retention targets. This role matters because it directly fuels revenue growth and protects service quality through disciplined execution and timely market feedback.

Key Responsibilities

• Subscriber acquisition: Approach prospects in assigned territories, explain telecom and fixed wireless offers, handle objections, and close new sales.
• Onboarding and compliance: Guide new customers through KYC checks, explain service terms, device use, and compliance expectations, and ensure all steps meet required standards.
• Sales initiative support: Work with your line manager to shape, schedule, and track campaigns, and monitor service-level commitments throughout acquisition and onboarding.
• Device recovery: Retrieve equipment from customers who fall outside compliance or contract requirements, following agreed recovery procedures.
• Customer troubleshooting: Act as the first line of technical support, resolve common service issues, and escalate customer or network faults that need specialist attention.
• Reporting and analysis: Compile daily target results, examine monthly market trends, and build dashboards for weekly reviews plus ad hoc reports.
• Market intelligence: Track competitor activity, gather customer insights, and recommend products, packages, or services that fit local demand.
• Market activation: Plan and run on-ground activations, including roadshows, estate activations, and mall campaigns.

Requirements & Qualifications

• Diploma or degree in business administration or a comparable field.
• At least one year in field-based or outdoor sales; telecom experience is preferred.
• Familiarity with telecom and fixed wireless market trends is a plus.
• Commercial awareness covering competitor offers, devices, service packages, and commission structures.
• Comfort with technology and a working grasp of 5G and fixed wireless services.
• Resilience and a track record of meeting ambitious targets.
• An entrepreneurial approach to finding and converting opportunities.
• A performance-focused mindset with solid planning and organizational habits.
• Self-starting, enthusiastic, and energetic in the field.