Credit & Control Officer (Product Management - Financial Products)

Role Overview

Accurex is seeking a Nairobi-based Credit & Control Officer to oversee customer and tenant credit accounts, monitor receivables, and keep billing records accurate. The role combines risk checks, collection follow-up, and account reconciliation to help the business manage overdue balances and maintain reliable cash flow.

Key Responsibilities

• Assess customer and tenant accounts, check proposed or existing credit arrangements, and monitor compliance with approved limits and payment terms.
• Review payment patterns and ageing balances to spot emerging credit risks, then recommend appropriate changes or follow-up actions.
• Track overdue rent, service charges, service invoices, and other receivables, prioritising accounts that require attention.
• Work with the Credit Collection Officer to organise collection activity according to balance size, account age, and risk.
• Monitor agreed payment plans, record missed commitments, and escalate persistent arrears through established procedures.
• Investigate billing disputes, unmatched receipts, misallocated payments, and ledger differences with Finance, Property Management, and customer service teams.
• Reconcile tenant, customer, and receivables accounts, maintaining clear supporting records for each adjustment.
• Prepare regular ageing reports and credit-control summaries, and provide information needed for management reviews and audits.

Requirements & Qualifications

• At least two years of experience in credit control, accounts receivable, or a related financial operations role; three years is preferred.
• A diploma or bachelor’s degree in Accounting, Finance, Commerce, Business Administration, Economics, or a related discipline.
• Practical knowledge of receivables monitoring, ageing analysis, credit exposure, and account reconciliation.
• Experience in real estate, property management, banking, or financial services is an advantage.
• Progress toward or completion of CPA certification is an advantage.
• Confident user of accounting or ERP systems and advanced Microsoft Excel.
• Strong numerical and analytical ability, with careful attention to payment records and ledger accuracy.
• Clear, professional communication and the ability to handle collection discussions firmly and constructively.
• Available for full-time, on-site work in Nairobi, Kenya.

What We Offer / Why Join

The role offers the opportunity to contribute directly to credit risk oversight, receivables control, and cash-flow management within Accurex’s financial products function. The position is full-time and based on-site in Nairobi, with monthly remuneration of KSh 35,000–KSh 40,000.