Workshop Controller (Automotive Sales)

Role Overview

The Workshop Controller keeps the Kitale workshop moving from the morning’s bookings through to final vehicle checks, assigning work and supporting technicians when diagnosis or repairs become difficult. By coordinating estimates, quality checks and customer updates with Service Advisors, this role helps the business complete work reliably, safely and to customers’ expectations.

Key Responsibilities

• Review bookings and open job cards each day, then match tasks to technicians according to workload and technical capability.
• Guide mechanics through complex mechanical, electrical and engine diagnostics, and help determine practical repair plans.
• Work with Service Advisors to prepare accurate repair estimates and realistic labour timeframes.
• Track repair progress and changes to estimates, sharing relevant updates with Service Advisors so customers can be kept informed.
• Inspect and test completed work, verify job-card details and approve vehicles for release when repairs meet required standards.
• Manage warranty and policy cases in line with applicable manufacturer and dealership procedures, and monitor work assigned to external repairers.
• Keep tools, diagnostic equipment and workshop manuals maintained, calibrated where required, organised and securely stored; uphold 5S practices and internal controls across the workshop.
• Support customer consultations and complaint resolution, mentor junior staff and apprentices, and report findings from workshop incidents or near-misses to the Workshop Manager and HR.

Requirements & Qualifications

• Diploma in Automotive Engineering or a related technical discipline from a recognised institution.
• At least five years of practical experience in automotive maintenance and repair.
• At least two years in a supervisory, team-lead or workshop-controller role, preferably in a franchise dealership or high-volume workshop.
• Practical knowledge of multi-brand vehicle diagnostics, repair planning, job-card administration and repair quality checks.
• Ability to coordinate technicians, balance competing workshop priorities and maintain productive workflows.
• Strong diagnostic judgement and clear communication with technicians, Service Advisors, customers and management.
• Customer-focused approach to explaining technical findings, supporting transparent estimates and resolving service concerns.

What We Offer / Why Join

This is a full-time, on-site role in Kitale, Kenya, with a monthly salary range of KSh 40,000–KSh 50,000. It offers the opportunity to lead day-to-day workshop coordination while contributing directly to repair quality and customer service.