Role Overview
As a customer service representative, you will handle incoming calls, respond to members’ questions, and explain the SACCO’s products and services clearly and accurately. Your timely follow-up on missed calls will help members get the support they need and maintain a dependable service experience.
Key Responsibilities
- Answer incoming calls promptly and communicate in a courteous, professional manner.
- Meet established service standards for call handling and member support.
- Return missed and abandoned calls within 24 hours.
- Provide accurate information about SACCO products and services.
- Listen carefully to enquiries and give clear, relevant responses.
- Represent the SACCO professionally in every interaction with members and prospective members.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Customer Service, Communication, or a related field.
- At least two years of experience in a call centre, customer service, or frontline support role.
- Clear, professional communication skills and the ability to provide accurate information over the phone.
- A reliable, service-focused approach to handling enquiries and following up on outstanding calls.
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