Job Summary
- The role is responsible for analyzing, documenting, and improving business processes to enhance efficiency, ensure compliance, and elevate customer experience.
- You will play a key role in translating business requirements into practical process solutions while collaborating with cross-functional stakeholders to drive continuous improvement initiatives.
Responsibilities
Process Mapping & Documentation
- Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys
- Translate business requirements into clear process flows for technical and project teams
- Ensure all documentation aligns with organizational standards and governance requirements
- Partner with Process Owners to manage updates, reviews, and improvements of procedures
- Support business optimization projects through structured documentation and stakeholder engagement
Process Improvement & Stakeholder Management
- Drive a culture of continuous improvement and process optimization
- Conduct process reviews to identify inefficiencies and recommend enhancements
- Support implementation of standardized process solutions across business units
- Lead post-implementation reviews to identify gaps and eliminate inefficiencies
- Engage stakeholders to ensure alignment on business goals, deliverables, and timelines
Risk, Compliance & Controls
- Ensure all processes comply with regulatory requirements and internal policies
- Embed risk management and control frameworks within documented procedures
- Support audits, control assessments, and risk reviews
- Identify process-related risks and implement mitigation strategies
Requirements
- Bachelor’s degree in Business, Finance, IT, or a related field
- Certification in Process Management or Lean Six Sigma is an added advantage
Proven experience in:
- Business process analysis and re-engineering
- Process mapping, modelling, and documentation
- Systems analysis and solution implementation
- Risk and controls management
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication skills
- Ability to translate complex requirements into actionable process flows
- Knowledge of enterprise risk management frameworks
- Understanding of banking operations, products, and systems (preferred)
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Contact Information
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