Role Overview
The Branch Manager leads the branch’s commercial and operational performance, balancing growth in deposits, lending and revenue with sound credit oversight and regulatory compliance. Day to day, the role sets priorities against business targets, develops customer relationships and supports the branch team in delivering reliable service while protecting portfolio quality.
Key Responsibilities
- Build branch performance by growing deposits, lending and revenue, while managing profitability.
- Strengthen relationships with existing customers and pursue opportunities to bring in new business.
- Monitor the credit portfolio, review repayment and account performance, and ensure lending conditions are followed.
- Prepare and manage branch budgets, tracking results against agreed targets and taking action where performance falls short.
- Lead, coach and develop branch employees, setting clear expectations and supporting strong customer service.
- Maintain effective operational controls and ensure branch activity complies with banking regulations and internal policies.
Requirements & Qualifications
- Bachelor’s degree in a business-related field.
- At least seven years of experience in banking or financial services.
- Relevant background in branch banking, business development, credit or relationship management.
- Evidence of delivering business growth, managing a credit portfolio and meeting performance targets.
- Experience leading and developing a team.
- A master’s degree in business administration, banking or finance, or relevant professional qualifications, is an advantage.
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