Manager, AI Transformation

Adoption, Change Management, and Communications (~40%)

• Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination.
• Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions.

Training and Enablement (~25%)

• Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees.
• Share best practices and work with builders to refine and disseminate successful solutions from within the organization

Governance, Policy, and Vendor Management (~25%)

• Develop and maintain AI governance frameworks, policies, and user guidance in coordination with the Innovation team and IT, covering best practices, use case libraries, ethics guidance, and AI standards.
• Coordinate the AI advisory committee and make sure it functions as an effective governance and decision-making body.
• Manage ongoing vendor relationships for procured AI tools, including procurement and license management.

Metrics, Reporting, and Documentation (~10%)

• Define and track adoption metrics and targets, conduct quarterly gap and themes analysis, and assess ROI on AI tool usage (time saved vs. tooling cost).
• Document team and individual use cases through data collection and surveys, feeding CHAI’s understanding of how AI is being used and where more can be done.
• Undertake other responsibilities as needed at the request of the Director, Global Operations.

• Bachelor’s degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption.
• Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use.
• Advanced proficiency with modern AI tools (e.g., Claude / Claude CoWork / Claude Code; ChatGPT, Codex; Gemini, AI Studio, NotebookLM, etc.) and a practical understanding of their capabilities and limitations.
• Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time.
• Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge.
• Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff.
• Experience developing organizational policies or governance frameworks, and maintaining compliance with them.
• Vendor management experience, including procurement coordination, license management, and ongoing relationship management.
• Comfortable working through ambiguity and providing direction in environments with limited formal structure.
• Genuine commitment to CHAI’s mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts.

Preferred Qualifications

• Experience in AI adoption, digital transformation, or technology enablement programs.
• Experience in global health, international development, or a comparable mission-driven sector.
• Experience managing or coordinating cross-functional advisory committees or governance bodies.