Assistant Manager – Records, Information and Archives Management

Role Overview

Rafiki Microfinance Bank is looking for a Records and Information Management leader to guide how the Bank creates, stores, protects, finds and eventually disposes of its physical and digital records. You will set the standards for this work, oversee day-to-day registry and archive operations, and partner with teams across the Bank to support secure information handling and compliance with governance obligations.

Key Responsibilities

• Build and maintain the Bank’s records management framework, including policies, operating procedures, classification rules and retention schedules.
• Oversee records throughout their lifecycle, ensuring they are appropriately captured, classified, protected, accessible, archived and lawfully disposed of.
• Manage the central registry and archives, including document custody, storage, tracking, retrieval, preservation and transfers.
• Lead digitisation work and manage the development and effective use of the Electronic Document and Records Management System (EDRMS), metadata standards and digital archives.
• Coordinate records-related audits, investigations, legal holds and risk assessments; guide secure disposal and track corrective actions.
• Advise business units on records practices, coordinate with ICT, Legal, Risk, Compliance, Internal Audit and the Data Protection Officer, and oversee external records service providers.
• Lead and develop the records team, review performance, prepare management reports and dashboards, and deliver staff awareness and process improvement initiatives.

Requirements & Qualifications

• Bachelor’s degree in Records Management and Information Science, Library and Information Science, Archives and Records Management, Information Management, Information Science, Business Information Systems or a related field.
• At least five years of progressive experience in records and information management, archives administration or information governance.
• At least three years in a supervisory or management position.
• Experience implementing or managing an EDRMS, with practical knowledge of records governance, compliance management and regulatory engagement.
• Experience in a regulated financial institution is an advantage.
• Professional credentials or training such as Certified Records Manager (CRM), Records and Information Management Professional (RIM), ISO 15489 records management training or project management certification are advantageous.
• Knowledge of records lifecycle management, classification, retention and disposal; registry and archive operations; data protection; information security; compliance; risk controls; audit support; and vendor management.
• Ability to analyse information and prepare reports, with proficiency in Microsoft 365 applications. Strong project and change management, communication, stakeholder engagement and people leadership skills are required.
• Sound judgement, integrity, accountability, planning ability and a results-focused approach, with the resilience to adapt and maintain effective service.