Air Logistics Perishable Customer Care Specialist

How you create impact

• Collecting data in terms of expected volumes from our customers.
• Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog.
• Updating customers on status of their requests and where confirmed forward booking confirmations and details.
• Attending to customers’ queries.
• Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).
• Preparing weekly flight bookings in Kaplog.
• Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog.
• Updating platform staff on expected deliveries from concerned customers..

What we would like you to bring

• Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory. 
• 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.
• Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.
• Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.
• Builds strong client relationships through responsive communication and reliable service delivery.
• Exceptional planning, communication, and organizational skills.
• Detail-oriented, agile, and quick to learn new systems and procedures.

What's in it for you

• We offer an employee-friendly environment for you to develop and grow to become a skilled Air Logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.