Agent Onboarding & Support Specialist
This Job has Expired
Posted:
Company Details
Name:Lami
Industry:
Telecommunications
Website:
https://www.lami.world/
Description:
We are transforming and democratising insurance with our powerful platform solution. Our technology allows you to easily integrate any type of coverage into your enterprise. Based in Nairobi, Kenya we are the market leader in the digital insurance space with our platform powering a comprehensive sui…
View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Project Management
Job Description
- The Agent Onboarding & Support Specialist is responsible for onboarding, training, and activating agents on the Lami platform. The role ensures agents are compliant, confident in using the platform, and equipped to generate business quickly.
- You will manage the end-to-end onboarding journey, ensure KYC compliance, and support agents from registration through to their first successful sale.
Key Responsibilities
- Agent Onboarding & Training
- Onboard and activate new agents on the Lami platform.
- Conduct onboarding sessions and platform training.
- Provide hands-on support to ensure agents can navigate the platform effectively.
- KYC Compliance & Agent Support
- Ensure all agents meet required KYC compliance standards before activation.
- Verify submitted documentation and maintain compliance records.
- Provide timely and effective support to agents.
- Sales Enablement
- Guide agents from onboarding to their first policy sale or booking.
- Provide practical sales guidance and platform support.
- Monitor early performance and intervene where support is needed.
- Performance Tracking
- Set clear activation targets with agents.
- Track onboarding progress and sales activity.
- Follow up consistently to drive engagement and conversions.
- Feedback & Process Improvement
- Gather agent feedback on the onboarding experience and platform usability.
- Share insights with internal teams to improve tools, processes, and agent satisfaction.
- Cross-Team Collaboration
- Work with marketing teams to equip agents with relevant sales and promotional materials.
Measures of Success
- Fast Agent Activation: Agents complete their first sale within one week of onboarding.
- High KYC Compliance: All agents meet regulatory and documentation requirements.
- Strong Conversion: High rate of onboarding-to-first-sale conversions.
- Agent Retention: Strong ratio of active agents to onboarded agents.
Required Skills & Qualifications
- Strong communication and relationship-management skills.
- Experience in agent onboarding, training, or customer support, ideally in a tech-enabled environment.
- Familiarity with KYC and compliance processes.
- Ability to track performance and drive results.
- Strong problem-solving skills and a proactive mindset.
- Interest in technology and innovation in insurance.
650 open positions on Semasocial right now
· 7847 open positions in Nairobi County, Kenya
· 15 posted in the last 7 days
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Beware of Fraudsters!
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.
Disclaimer & TOS: We do not guarantee the authenticity of every single job posting and are not responsible for any fraudulent activity or misrepresentation by third parties. We are not involved in any stage of the interview or recruitment process and do not charge any fees from job seekers. For further details, please read the rest of the Terms of Service.