Administrative Assistant – Healthcare Support

Role Overview

Coordinate field staff schedules so nursing and therapy visits follow clinical plans, approved coverage, and changing client needs. By keeping schedules and records current and raising concerns quickly, you help the branch maintain reliable care and give managers the information they need to address service issues.

Key Responsibilities

• Build weekly schedules for nurses, therapists, and aides in accordance with clinical instructions and client requirements.
• Revise visit assignments promptly when plans change or schedule adjustments are approved.
• Check prior insurance authorizations against proposed visits and flag potential conflicts with approved plans.
• Notify clinical managers of scheduling gaps, client concerns, and other issues that could disrupt care.
• Record and communicate employee performance concerns, including attendance problems, unreliability, and failure to follow requirements.
• Work with supervisors to respond to client complaints and coordinate steps to preserve continuity of service.
• Lead or assist with scheduling initiatives assigned by the Branch Manager or Administrator.
• Support staff training on documentation practices and contribute to quality improvement and committee work.

Requirements & Qualifications

• Bachelor’s degree in business administration, healthcare management, or a related discipline.
• At least three years of experience in administrative support, office management, program coordination, or scheduling coordination; healthcare experience is preferred.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated ability to organize competing priorities and manage time effectively in a fast-moving setting.
• Sound judgment and practical decision-making when responding to changing circumstances.
• Proficiency with Microsoft Office and confidence using workplace computer systems.
• Careful attention to detail, effective problem-solving skills, and the ability to work both independently and with cross-functional colleagues.
• Professional, dependable approach and a positive attitude.