KEY RESPONSIBILITIES
- Manage and grow relationships with BaaS clients, fintechs, corporates and strategic partners.
- Serve as the primary point of contact for assigned clients and ensure a high-quality client experience.
- Understand client business needs and recommend relevant banking and BaaS solutions.
- Drive onboarding, implementation and ongoing account management for clients.
- Identify opportunities for upselling, cross-selling and business growth.
- Work closely with Product, Technology, Operations, Compliance and Risk teams.
- Monitor client performance, transaction volumes, and usage trends.
- Analyze account data and provide insights that improve client engagement and business outcomes.
- Prepare account reviews, performance reports and client updates.
- Stay informed on developments in fintech, payments and digital banking Support business development initiatives and contribute to the growth of the BaaS portfolio.
WHAT WE'RE LOOKING FOR
- Bachelor's degree in Business, Finance, Economics, Marketing, Technology or a related field.
- Minimum 3-4 years' experience in account management, relationship management, business development or client success.
- Experience in BaaS, fintech, banking, payments or financial technology will be an added advantage.
- Strong understanding of digital financial products and customer journeys.
- Excellent relationship management and communication skills.
- Strong commercial and negotiation skills
- Ability to understand client needs and translate them into practical solutions.
- Strong analytical, problem-solving and presentation skills.
- Self-driven, target-oriented and comfortable working in a fast-paced environment.
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Contact Information
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