Guest Service Agent
Posted:
Position: Guest Service Agent
Date Posted: June 26, 2026
Industry: Hospitality / Hotels & Resorts
Employment Type: Full Time
Experience: Minimum 2 Years of UAE Hotel Industry Experience
Qualification: Diploma or Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a Related Field
Salary: AED 4000 to 7000 (estimated)
Location: Ras Al Khaimah, United Arab Emirates
Company: Sunday Mangrove Corniche Hotel
Description:
Sunday Mangrove Corniche Hotel is currently seeking a professional and customer-focused Guest Service Agent (Receptionist) to join its hospitality team in Ras Al Khaimah. This is an excellent opportunity for experienced hotel professionals who are passionate about delivering outstanding guest experiences and maintaining high service standards.
The ideal candidate will have previous experience working in the UAE hospitality industry, possess excellent communication skills, and be capable of handling front desk operations efficiently. Applicants who are currently residing in the UAE and available for immediate joining are encouraged to apply.
Key Responsibilities:
• Welcome guests warmly and provide professional front desk services.
• Manage guest check-ins, check-outs, and room reservations efficiently.
• Respond to guest inquiries and resolve requests in a courteous and timely manner.
• Handle telephone calls, emails, and other guest communications.
• Coordinate with housekeeping and other hotel departments to ensure excellent guest service.
• Maintain accurate guest records and reservation information.
• Ensure the reception area remains organized and reflects the hotel’s professional standards.
Requirements:
• Minimum of 2 years of experience in the UAE hotel industry.
• Arabic language skills will be considered an advantage.
• Applicants must currently be residing in the UAE.
• Excellent communication, interpersonal, and customer service skills.
• Strong knowledge of:
• Hotel front office operations and guest relations.
• Reservation systems and reception procedures.
• Customer service standards, administrative tasks, and communication skills.
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