Operations Lead
Posted:
Company Details
Industry:
Telecommunications
Website:
http://www.abnosoftwares.co.ke/
Description:
We are known for providing unique custom software solutions you cannot find easily on the market.ABNO Softwares International is firm based in Kenya; one stop shop for all custom software solutions, web design and ICT consultancy. We provide state-of-the-art solutions for institutions, organizations…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Accounting, Audit, Finance
Job Description
Job Summary
The Operations Lead is responsible for ensuring operational stability, cash discipline, SLA governance, administrative efficiency, and cross-functional execution within Lolla Technologies. This role acts as the operational backbone of the business, ensuring that revenue converts to cash; clients receive structured service delivery and internal execution runs with discipline. The Operations Lead is the primary execution liaison between Product, Customer Success, Business Development, Finance, HR, and Engineering.
Key Responsibilities
Revenue Operations & Collections (Primary Priority)
- Oversee invoicing accuracy and timeliness via Delytt
- Own collections discipline and debt aging reduction
- Monitor and improve Days Sales Outstanding (DSO)
- Ensure automated reminder workflows are active and optimized
- Enforce soft restrictions and escalation policies where necessary
- Produce monthly cash runway and aging reports
SLA Governance & Support Oversight
- Monitor SLA compliance metrics
- Track and review critical support escalations
- Ensure Tier 1 and Tier 2 support processes function smoothly
- Conduct weekly SLA performance review
- Identify recurring issues and recommend corrective action
Administrative & Office Operations
- Ensure office operations are functional and efficient
- Coordinate vendor management and basic procurement
- Manage operational documentation and compliance records
- Oversee asset tracking and internal process discipline
HR & Finance Interface (Transitional Shared Services)
- Coordinate payroll inputs with ABNO HR
- Track leave and attendance records
- Interface with accountant on revenue reconciliation and reporting
- Monitor operational budget adherence
Executive Liaison & Reporting
- Prepare weekly operational dashboard
- Present collections, SLA and cash metrics in leadership sync
- Escalate operational risks early
- Track follow-through on action items
Key Performance Indicators (KPIs)
- Collection Rate ≥ 85%
- DSO ≤ 35 days
- 90+ day debt reduction target (quarterly)
- SLA Compliance ≥ 80%
- Monthly reporting delivered by Day 3
- Cash runway maintained ≥ 4 months
- Performance is measured monthly.
Authority & Decision Rights
The Operations Lead is authorized to:
- Enforce reminder policies and collections automation
- Approve routine operational expenses within approved budget
- Apply soft account restrictions per policy
- Escalate suspension decisions to CEO
- Recommend operational process improvements
Required Qualifications
Education
- Bachelor’s degree in Business, Finance, Operations, or related field
Experience
- 4–7 years experience in operations, revenue operations, finance operations, or business administration
- Experience in SaaS, fintech, hospitality tech, or SME-facing tech environment preferred
- Demonstrated experience managing collections and process discipline
Skills
- Strong analytical and reporting capability
- Financial literacy (P&L, DSO, cashflow understanding)
- Structured and detail-oriented mindset
- Assertive but professional communication
- Ability to operate in lean, growth-stage environment
Personal Attributes
- Process-driven and disciplined
- Calm under pressure
- Comfortable enforcing payment policies
- Strong follow-through
- High accountability orientation
- Solutions-focused
Compensation Structure
- Base Salary: Competitive (aligned to experience and market)
- Variable Component: Performance-based variable aligned to collections, SLA compliance and operational KPIs
Career Progression
Upon sustained MRR growth and structural expansion, this role may evolve into:
- Head of Operations
- Business Operations Manager
- General Manager (subject to performance and company growth)
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Contact Information
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