Receptionist

Position Title: Receptionist

Direct Line Reporting: Office Administrator

Industry Sector: Hospitality / Corporate Services

Gross Salary Structure: Kshs. 25,000

Location: Nairobi

Strategic Objective

We are seeking a highly organized, engaging Receptionist to serve as the premier face and voice of our organization. Your primary focus will be to maintain an immaculate, welcoming front office environment while orchestrating smooth communication flows across our administrative channels. This position bridges high-standard hospitality with versatile operational support; you will guide the visitor journey from initial greeting and telephone routing through to active social media engagement and clerical archiving. The role demands an articulate professional who understands the impact of first impressions and can seamlessly multi-task between client service, office logistics, and promotional follow-ups.

Scope of Responsibilities

Front Office & Customer Service

• Welcome all inbound corporate guests, clients, and vendors with total warmth, poise, and professional hospitality.

• Screen visiting individuals efficiently, verifying their appointment details before directing them to the correct personnel.

• Manage the central telephone switchboard, answering calls promptly, addressing basic inquiries, and routing complex messages.

• Supervise the lobby layout, ensuring the physical reception zone remains perfectly clean, arranged, and presentable throughout the day.

Administrative Support & Information Logistics

• Provide routine clerical and administrative backup to various departmental teams to optimize office productivity.

• Direct the intake and distribution of physical mail, courier packages, corporate emails, and central filing structures.

• Execute accurate document processing tasks including typing, scanning, printing, and updating database profiles.

• Maintain organized digital and physical record archives to ensure quick information retrieval for office audits.

Marketing Support & Client Engagement

• Assist the commercial team with executing basic marketing drives, local events, and promotional campaigns.

• Support corporate social media profiles, drafting basic updates and monitoring consumer interaction feeds.

• Initiate routine follow-up calls to current clients and prospective leads to boost service retention and customer engagement.

• Coordinate the distribution of physical marketing brochures, business cards, and product menus to visiting prospects.

Office Operations & Maintenance

• Oversee daily facility access, systematically opening and securing the office building in line with company safety timers.

• Monitor internal stationery levels, kitchen supplies, and office materials, organizing replenishments prior to depletion.

• Inspect work common areas regularly, coordinating with maintenance staff to preserve strict cleanliness standards.

• Facilitate general office hospitality workflows, ensuring meeting rooms are fully prepped for scheduled executive briefs.

Qualifications & Prerequisites

Minimum Requirements

• Education: Diploma or Bachelor’s degree in any field from an accredited institution.

• Experience: Minimum of 3 years of progressive experience working as a Receptionist, Front Office Assistant, or in an equivalent administrative hospitality role.

• Technical Toolkit: Functional proficiency operating modern office machinery and computer programs (Microsoft Word, Excel, and Outlook).

• Communication Mastery: Superb verbal and written command of English and Kiswahili, backed by exceptional telephone etiquette.

Professional Capabilities

• Hospitality Mindset: Naturally warm, approachable, and professional disposition suited for high-volume customer contact.

• Organizational Agility: Highly structured with the capacity to manage walk-in traffic, ringing phone lines, and data entry duties simultaneously.

• Commercial Drive: Basic experience or interest in customer service, retail sales, or digital marketing dynamics is an added advantage.

Rewards & Professional Growth

• Comprehensive Experience: Broaden your corporate skillsets by touching administration, customer relations, and marketing workflows.

• Professional Grooming: Refine your executive communication, stakeholder management, and corporate hospitality standards.

• Vibrant Environment: Work inside a central, collaborative workspace that highly values team unity and individual initiative.

Send your CV for the Receptionist position, making sure to include the exact job title in the subject line of your email. Apply today and help bring accuracy and efficiency to our financial operations.