Job Ref. No: JHL037

Role Purpose

The Regional Head of Retail will provide strategic leadership and operational oversight for the Retail Distribution business across Life and Health entities within the Group (Kenya, Uganda and Tanzania). The role is responsible for driving retail growth, optimizing distribution performance, strengthening agency productivity, and ensuring sustainable value creation across markets. The role will equally focus on building retail synergies between Life and Health, ensuring cohesive market execution, seamless processes, and consistent customer experience across all three countries.

Education Requirements and Experience:

• Bachelor’s degree in Business, Commerce, Marketing, or related field. A Master’s degree will be an added advantage.
• Minimum of 12 years’ experience in retail distribution or agency management within Life and Health insurance, with at least 5 years at a senior regional or national leadership level.
• Proven track record of driving retail sales growth, achieving persistency and retention benchmarks, and leading large, multi-market teams.
• Strong understanding of insurance distribution dynamics, sales operations, and agent life cycle management.
• Exposure to multi-country operations within East Africa or emerging markets will be highly preferred.