KEY AREAS OF ACCOUNTABILITY:

Program Implementation:

Case Management and Direct Support

• Conduct Best Interest Assessments (BIAs), initial assessments, and develop case plans for identified children at risk in line with inter- agency case management standard operating procedures.
• Provide regular follow-up for assigned child protection cases (case load), ensuring timely updates and documentation.
• Support safe alternative care arrangements through monitoring foster parents/guardians in collaboration with the State Department of Children Services as per the national guidelines.
• Facilitate home visits, interviews, and meetings with relevant individuals to gather information on the child’s situation (family members, teachers, community leaders, neighbors, etc.).
• Ensure all case files are complete, accurate, and stored in line with SCI data protection and confidentiality standards.

Coordination and Referral Pathways

• Identify and refer children to appropriate services which many include health, education, psychosocial support, legal aid, nutrition among others using existing referral logs.
• Coordinate closely with Child protection volunteers, State Department of Children Services and partners, to support the case management process in camps and host community.
• Participate in case conferences, CPWG meetings, and other relevant inter-agency case management coordination platforms as delegated

Reporting, Monitoring & Evaluation:

• Maintain up-to-date case management records and enter case information into CPIMS+ for review by Case Manager 
• Prepare timely activity updates to assist the Child protection Coordinator in preparation of periodic progress reports in a timely manner for both internal and external use
• Support in documentation of best practice and learning from Case management process.
• Support monitoring visits, data collection exercises, and evaluations led by MEAL teams.
• Immediately escalate serious complaints or safeguarding concerns to the Programme Manager and Child Safeguarding Focal Point.

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

• Takes responsibility for assigned tasks and ensures quality completion in line with case management principles and standards.
• Maintains confidentiality and upholds SCI child safeguarding commitments.

Ambition:

• Sets personal goals to improve performance and supports peers in achieving team objectives.
• Proactive and result oriented.

Collaboration and Collaboration:

• Works effectively with colleagues, community members, and partners.
• Values diversity and promotes inclusive practices.
• Approachable, good listener, easy to talk to.
• Work with other child protection actors including UNHCR for collaborative case management 
• Represent SCI with delegated authority, from Child protection Coordinator, in inter-agency coordination meetings.
• Establish good working relationship with respective local authorities, implementing partners, protection volunteers and target communities.

Creativity:

Suggests practical solutions to challenges encountered in the field.

Integrity:

• Demonstrates honesty, transparency, and adherence to SCI policies.

Safety and Security:

Proactively monitors the political, military and security situation at local level and regularly reports  any incidences that have potential impact on SC’s activities.

QUALIFICATIONS AND EXPERIENCE

• Degree in Social Work, Psychology, Community Development, or relevant social sciences.
• Minimum 1–2 years’ experience in child protection, social work, or humanitarian programming.
•  Prior experience in child protection and best interest determination process in refugee set-ups is essential.
• Experience in use of CPIMS+ is an added advantage.
• Fluency in English and Kiswahili; knowledge of local language in the camps and host community.
• Sets high standards for quality and consistently achieves project goals.
• Ability to effectively work with individuals within the organisation, government, partners and community. 
• Positive attitude towards community work with emphasis on the ability to learn from communities and support participatory, innovative approaches to problem solving.
• Excellent communication skills and a willingness to be respectful, kind, sensitive and empathise with all children and families in distress.
• Ability to work in a multicultural environment.
• Good report writing skills.
• Willingness and capacity to be flexible and accommodating when faced with difficult and frustrating working conditions.
• Commitment to Save the Children’s Child Protection Policy.

DESIRABLE QUALIFICATIONS

• Experience working in refugee camps, displacement settings, or emergency programmes.
• Familiarity with CPIMS and understanding of Best Interest Procedures (BIA/BID).
• Training in psychosocial support, child safeguarding, GBV, or related fields.