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Air Logistics Perishable Customer Care Specialist

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Company Details
Industry: Transportation/Trucking/Railroad
Description: With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.
Job Description

How you create impact

  • Collecting data in terms of expected volumes from our customers.
  • Arranging booking reservations with relevant airlines depending on forecast received from customers in Kaplog.
  • Updating customers on status of their requests and where confirmed forward booking confirmations and details.
  • Attending to customers’ queries.
  • Inserting customer details on Salog system to generate Mawb’s (Master Air Waybill) / Hawb’s (House Airway Bill).
  • Preparing weekly flight bookings in Kaplog.
  • Preparing an updated daily booking for the day indicating confirmed capacity / Ulds (Unit Loadable Device) against booked capacity in Kaplog.
  • Updating platform staff on expected deliveries from concerned customers..

What we would like you to bring

  • Diploma in Supply Chain Management with a strong foundation in logistics principles and international trade. A degree in Supply chain management is preferred but not mandatory. 
  • 2 – 5 years of hands-on experience in Air Logistics Operations, specializing in perishable cargo handling.
  • Proficient in processing and managing Master Air Waybills (MAWBs) and House Air Waybills (HAWBs), ensuring accurate linkage and timely closure before cut-off times.
  • Ensures alignment of shipping instructions with country-specific regulations, export compliance, and routing protocols.
  • Builds strong client relationships through responsive communication and reliable service delivery.
  • Exceptional planning, communication, and organizational skills.
  • Detail-oriented, agile, and quick to learn new systems and procedures.

What's in it for you

  • We offer an employee-friendly environment for you to develop and grow to become a skilled Air Logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
 
Salary: Not specified
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
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