Job Description

The Retail Training Officer will be responsible for identifying training needs and implementing development initiatives for retail staff, dealers, station managers, and site personnel. The role focuses on building capability across the retail network to ensure operational excellence, compliance with standards, and achievement of retail business targets.

Training & Development

• Identify training and development needs across the retail network including dealers, station managers, and site staff.
• Coordinate and deliver retail training programs to support business growth and operational efficiency.
• Develop and implement induction programs for new retail employees and dealers.
• Facilitate training sessions on site operations, standards, financial management, stock management, and operational procedures.

Dealer Management & Support

• Coordinate the dealer recruitment process including selection, interviews, appointment, onboarding, and performance reviews.
• Train newly recruited dealers on operational procedures and ensure effective onboarding before site handover.
• Maintain an updated database of prospective dealers and dealership applications.
• Act as the custodian of dealer contracts, ensuring proper management of renewals, terminations, and compliance with contract timelines.

Performance Management

• Support implementation of dealer performance improvement processes and maintain centralized administration of performance-related documentation.
• Monitor and evaluate the effectiveness of training programs and provide reports on outcomes and impact.

Collaboration & Stakeholder Engagement

• Work closely with business leaders to design and implement training initiatives aligned with business needs.
• Support employee engagement initiatives including mentoring programs, talent development, and succession planning.
• Assist with internal communication and engagement initiatives related to marketing campaigns, promotions, and product launches.

Administration & Reporting

• Maintain accurate records of training activities, reports, and training materials.
• Ensure training documentation and operational records are regularly updated and access

Requirements

• Bachelor’s degree in Business Administration or a related field.
• Experience in training, retail operations, or talent development.
• Strong facilitation and presentation skills.
• Knowledge of retail operations, dealer management, or franchise networks is an added advantage.
• Excellent analytical and organizational skills.
• Strong interpersonal and stakeholder management skills.
• Proficiency in Microsoft Office applications and data management tools.
• High level of integrity, attention to detail, and ability to work independently.