Position: Customer Service Executive

Date Posted: March 12, 2026

Industry: Financial Services / Customer Service

Employment Type: Full Time

Experience: Minimum 3 years of experience in customer service or financial services

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate in Business, Finance, or related field

Salary: AED 4000 to 7000 (estimated)

Location: Dubai, United Arab Emirates

Company: Joyalukkas Exchange

Description:
Joyalukkas Exchange is looking for a dedicated Customer Service Executive to provide top-notch service to clients and support the operations of their Dubai branch. The role involves assisting customers with inquiries regarding exchange rates, remittance services, and other financial offerings. You will process foreign currency exchange and international money transfer transactions accurately, ensure proper documentation, and maintain compliance with KYC/AML regulations. Responsibilities also include managing customer registration, handling cash transactions, balancing tills, and resolving any customer concerns in a professional manner.

Requirements:

• Minimum of 3 years’ experience in customer service or financial services
• Prior experience in money exchange, remittance, or banking environments preferred
• Strong communication and customer service skills
• Good numerical accuracy and experience with cash handling
• Knowledge of KYC and regulatory compliance procedures

Benefits:

• Opportunity to work with a leading exchange and remittance company
• Professional environment focused on customer service and financial operations
• Career growth opportunities within the UAE financial sector