Job Summary

• To implement the customer retention and communication strategy by ensuring optimal client service is provided to direct and intermediate clients.

Key Responsibilities

• Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes
• Ensure proper client onboarding to support data accuracy
• Monitor contributions, and raise reminders to customers
• Periodically generate statements for customers
• Update the annuities register with customer details and set up payment schedules (rules) on the system
• Auto reconcile membership data in the system against contribution schedule
• Generate statements to the trustees/sponsor/Scheme members
• Facilitate registration of the schemes by RBA Evaluate withdrawal application and confirm benefits due
• Process withdrawal request and generate payment file
• Data cleaning and verification for new schemes loading and monthly updates
• Constantly liaise with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits.
• Maintain records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits Authority (RBA) and Income Tax (KRA)

Qualifications

• University degree, either in Actuarial, Insurance, Statistics or Business Administration

Experience

• Minimum experience of 2 years in pensions

Competencies

• Basic knowledge in claims
• Knowledge of broker and other distribution channels
• Understanding of Pensions Business
• Knowledge of the KRA Act, Insurance Act and Retirement Benefits Regulations
• Risk Awareness (Reputational, Operational, Fraud)
• Understanding of the Pension/Insurance industry
• Pension Administration policies, processes and procedures
• MS Office Solutions