Position: Manager / Senior Manager – Carrier Business Support

Date Posted: March 2, 2026

Industry: Telecommunications / Carrier Services

Employment Type: Full Time

Experience: 7+ years telecom experience, preferably in Wholesale / Carrier environment

Qualification: Engineering Degree in Telecommunications / Networking

Salary: AED 5000 to 10000 (estimated)

Location: Dubai, United Arab Emirates

Company: Confidential

Description:
We are seeking a Manager / Senior Manager – Carrier Business Support for a strategic role within the International Wholesale division of a leading UAE telecom organization. This high-impact position manages end-to-end business support for top international data carrier accounts, drives service delivery excellence, and aligns network capacity strategies with commercial objectives.

Key Responsibilities:

• Lead end-to-end International Carrier Relations (ICR) service delivery.
• Manage data interconnect capacity planning and cost-of-sale design.
• Oversee IP Transit, MPLS, Voice Interconnect, Roaming, and Messaging services.
• Coordinate with Technology, Procurement, Finance, and Sales teams.
• Own SLA governance, MSA/OSS agreements, and carrier operational reviews.
• Manage submarine cable route dependencies and global carrier relationships.
• Act as decision authority during disaster and crisis recovery situations.
• Ensure service performance exceeds agreed customer expectations.

Requirements:

• 7+ years of telecom experience, preferably in Wholesale / Carrier environments.
• Strong exposure to International Carrier Relations and IP Transit.
• Solid routing knowledge including BGP, OSPF, MPLS, VPN, and IPSEC.
• Understanding of SDH, Ethernet technologies, and global submarine networks.
• Experience managing capacity allocation and cost optimization.
• Engineering Degree in Telecommunications / Networking.
• Strong commercial mindset with excellent stakeholder management skills.

Benefits:

• Strategic wholesale exposure and high-visibility role
• Regional and global carrier engagement
• Competitive market package