Purpose of the Role

The role will be responsible for building and maintaining strong relationships with both existing and new clients within the recycled plastics market. The role supports sales growth through effective client management, coordination of logistics and deliveries, onboarding of new customers, and identification of business development opportunities. The position plays a key role in ensuring client satisfaction, product quality compliance, and continuous revenue growth.

Key Responsibilities

• Build, manage, and maintain strong relationships with existing and new clients.
• Organize and coordinate transport for pellet deliveries, ensuring timely and efficient dispatch.
• Confirm that the correct material and required quality specifications are loaded before delivery.
• Track deliveries and follow up on material and sample dispatch to ensure client satisfaction.
• Manage client queries and provide timely, professional responses.
• Independently oversee client accounts, ensuring consistent engagement and retention.
• Support and execute onboarding of new clients, including documentation (e.g., KRA PIN, account setup, official contacts) and initial engagement.
• Conduct site visits where necessary to strengthen relationships and support new client integration.
• Identify opportunities for upselling and cross-selling to grow business within existing accounts.
• Monitor ongoing client orders and proactively coordinate with logistics and production teams to resolve issues.
• Maintain accurate records of deliveries, sales activities, and client communications.
• Prepare sales reports and relevant documentation for management review.
• Collaborate closely with logistics and operations teams to ensure smooth material flow and delivery efficiency.

Academic Qualifications

• Degree or Diploma in Sales, Business Administration, Marketing, or any related Business field.

Experience

• Proven experience in sales.
• Experience within the recycled plastics market is highly preferred.