Role Objective

Our client, a leading hotel/hospitality brand, is seeking a results-driven Strategic Partnerships Manager to drive revenue growth, expand market presence, manage tenders and bids, and build strong client and partner relationships. The role requires a combination of strategic thinking, market insight, and leadership to achieve business objectives.

Core Duties and Responsibilities

• Conduct market research to identify new opportunities and trends in the hospitality sector.
• Develop and implement strategies that generate quality leads for our clients.
• Manage all communications and ensure high quality experience, pre, during and post engagement.
• Maintain relationships with community organizations, businesses, and vendors providers to build partnerships and referral networks.
• Lead digital marketing efforts, including social media, email campaigns, and website content.
• Oversee the production of marketing materials and ensure brand consistency.
• Formulate and execute business development plans to expand the services.
• Analyze marketing and business development performance metrics and adjust strategies as needed.
• Collaborate with the management team to align marketing efforts with overall business objectives.
• Manage the marketing budget and ensure cost-effective use of resources.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Monitor competitor activities and provide insights to improve the market position.
• Prepare regular reports on marketing and business development activities and outcomes.
• Maintain up-to-date knowledge of healthcare regulations and industry standards.
• Work closely with the customer service team to enhance patient satisfaction and retention.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
• Maintain and manage customer databases, communication schedules, and compliance with SLAs.
• Perform other administrative or strategic tasks as assigned by management.

   Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
• At least 5 relevant experience in the same role. 
• Proven track record of successful marketing campaigns and business development initiatives.

Key Competencies

• Strong leadership and team management skills
• Exceptional communication and interpersonal abilities
• Strategic thinking and market intelligence
• High integrity and professionalism
• Solid business acumen and analytical skills
• Creativity, initiative, and self-motivation