Key Responsibilities

Install, configure, maintain, and upgrade computer hardware, operating systems, and business software applications.

• Monitor network performance and ensure high system availability across the organization.

• Troubleshoot system errors, outages, and performance issues to minimize operational downtime.

• Manage user accounts, system access, and permissions while ensuring compliance with IT policies.

• Oversee data backup processes and support disaster recovery readiness.

• Implement and maintain IT security measures to protect systems from cyber threats and unauthorized access.

• Provide first-line and second-line technical support to staff on hardware, software, and system-related issues.

• Support and maintain ERP systems and other enterprise applications used within the organization.

• Collaborate with departments to identify IT improvement opportunities and support digital transformation initiatives.

• Maintain accurate IT documentation, system records, and asset inventories.

Key Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 3 years’ experience in an IT support, systems administration, or IT coordination role.

• Strong knowledge of networking technologies including TCP/IP, DNS, and DHCP.

• Experience managing Windows Server environments and enterprise user support.

• Familiarity with virtualization technologies such as VMware.

• Experience supporting ERP systems (Microsoft Dynamics 365 is an added advantage).

• Strong working knowledge of Microsoft Office and general enterprise IT systems.

• Proven ability to troubleshoot complex technical issues efficiently.

• Salary: Monthly Gross Salary: Kes 125,000 – 150,000(Approx 968USD)
• Location: Athi River, Kenya
• Career Level: Lower Mid-Level
• Job Type: Full-Time
• Deadline for applications: 20/02/2026