Position: Customer Service Representative

Date Posted: 10 February 2026

Industry: Retail / Beverage / Customer Service

Employment Type: Full Time

Experience: Proven experience in customer service supervision or customer support

Qualification: Estimated Qualification like High school diploma; additional certification in Customer Service Supervisor is a plus

Salary: AED 3,000 – AED 4,000 per month (based on UAE experience)

Location: Abu Dhabi, United Arab Emirates

Company: Citydrinks

Description:

Citydrinks is seeking a dedicated and customer-focused Customer Service Representative to serve as the primary point of contact for customers. This role is responsible for managing customer interactions, resolving concerns, and ensuring a consistently positive service experience. The position requires strong leadership abilities, attention to detail, and the ability to manage daily customer service operations effectively.

Key Responsibilities:

• Supervising and evaluating customer service staff activities while providing regular performance-related feedback.
• Planning, organizing, and monitoring the daily operations of the customer service function.
• Supporting customer service team members with their duties when required.
• Training staff on customer service standards, procedures, and company policies.
• Managing customer service coverage and customer flow to ensure efficient and professional service.
• Reviewing and validating product returns, exchanges, and void transactions.
• Investigating customer complaints and implementing appropriate resolutions.
• Assisting in the development, implementation, and communication of customer service policies to both staff and customers.
• Maintaining accurate records and documentation related to customer service activities.
• Performing additional tasks and responsibilities as assigned.

Requirements:

• Proven experience as a Customer Service Supervisor with knowledge of logistics operations.
• Hands-on experience in customer support, customer care, and customer relations.
• Familiarity with the industry is considered an advantage.
• Demonstrated leadership and team management experience.
• Good understanding of CRM systems and customer management tools.
• Strong communication, coordination, and problem-solving skills.
• Ability to multitask efficiently in a fast-paced environment.
• Patience and professionalism when handling challenging customer situations.
• Willingness to work in an alcohol-related business environment.
• Ability to commute or relocate to Abu Dhabi.