Position: Reservation Agent

Date Posted: 10 February 2026

Industry: Hospitality / Hotel Management

Employment Type: Full Time

Experience: Experience in hotel reservations or customer service is an advantage

Qualification: Estimated Qualification like Diploma/Degree/Certificate in Hospitality, Tourism, or related field

Salary: AED 4000 to 7000 (estimated)

Location: Abu Dhabi, United Arab Emirates

Company: Millennium Downtown Abu Dhabi

Description:

Millennium Downtown Abu Dhabi is currently hiring a Reservation Agent to become part of its hospitality team. This role is ideal for a service-driven professional who is attentive to details and committed to delivering a high standard of guest experience. The successful candidate will support reservation operations while ensuring accuracy, efficiency, and excellent communication with guests.

Key Highlights:

• Handling hotel reservation inquiries through various channels with professionalism and accuracy.
• Assisting guests with booking requests, modifications, and confirmations in a timely manner.
• Providing clear information about room availability, rates, and hotel services.
• Maintaining accurate reservation records and updating systems as required.
• Coordinating with front office and other departments to ensure smooth guest arrivals.
• Delivering excellent customer service while maintaining brand and service standards.
• Supporting the reservations team with daily operational tasks as needed.

Preferred Candidate Profile:

• Previous experience in hotel reservations or customer service will be considered an advantage.
• Arabic-speaking candidates are highly preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple requests efficiently.
• Passion for hospitality and guest satisfaction.