Responsibilities

• Design, execution, and review of IT policies, plans, and procedures in the company.
• Ensure timely preparation of weekly, monthly, quarterly, and annual reports in accordance with the organization's policies.
• Ensure efficient management of organization IT assets and operations compliance with all statutory requirements.
• Recommend acquisition of the latest software and IT infrastructure to facilitate the upgrade of the organization’s internal and external customer interfaces for reliable service delivery
• Responsible for implementation, maintenance, and repair of the company’s network infrastructure and information system.
• Responsible for Software maintenance and hardware repair.
• Provide end-user support
• Responsible for Server management, data, and group security policies.
• Responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems.
• Configuring hardware and software
• Setting up peripherals such as printers or routers
• Source, configure, and maintain computers (both Mac and PC); performing diagnosis and troubleshooting
• Work at a help desk, answering calls and e-mails regarding the computer network or communication systems.
• Responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts
• Any other duties as maybe assigned from time to time

Requirements

• Must hold a second class honors degree upper division and above in Information Technology / Computer science / Electrical or Computer Engineering or any other related disciplines
• A grade of B in KCSE and above.
• 2 or more years’ experience in managing sophisticated computer networks, network architecture and deployment
• Deep knowledge of routing protocols and technologies. E.g.: OSPF, BGP, MPLS, VLANs
• Experience with provisioning IP transit capacity and building MPLS networks
• Experience in designing, deploying, and operating a high quality multi-pop IP network

Desired Skills

The engineer will be required to possess the following skill sets

• Have extensive knowledge of computer systems and networks
• Up-to-date knowledge and understanding of our business model and industry needs, as well as the technical demands.
• Should be able to recognize the importance of customer focus.
• Should possess excellent communication skills, particularly the ability to communicate with staff who aren't technically trained.
• Have the ability to take on a variety of tasks and pay attention to detail
• Must have an analytical and problem-solving ability
• Must have the ability to feel comfortable working with different teams and clients across an organization
• Good organizational and presentation skills
• Must have the ability to prioritize workload.