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Posted:
By:Hiring Kenya
Category: ICT / Telecommunication
Posted: 3rd February 2026
Deadline: Not specified
Assistant Manager – Operations
WFM – Planning & Scheduling Analyst
Contact Center Trainer
MIS Analyst
Applicants should:
• Hold a Bachelor’s degree in Information Technology, Computer Science, Business Administration, Operations Management, Statistics, or a related field (role dependent).
• Have relevant professional experience in ICT operations, workforce management, contact center environments, or management information systems.
• Demonstrate strong analytical, reporting, and data interpretation skills.
• Possess excellent communication, presentation, and training abilities (especially for Trainer roles).
• Be proficient in relevant ICT tools, databases, reporting systems, and workforce planning software.
• Show strong problem-solving skills and attention to detail.
• Be adaptable, results-driven, and capable of working in fast-paced, multi-country environments.
• Uphold high standards of professionalism, integrity, and teamwork.
Interested and qualified candidates should submit their applications with detailed CVs, clearly indicating the position applied for, through Technobrain’s official recruitment channels, in accordance with the company’s application guidelines.