Key Responsibilities

Sales Support, Pipeline Management & Administration

• Manage the full presales cycle: enquiry logging, documentation preparation, bid tracking, and proposal coordination.
• Coordinate sales operations and Sales Closure meetings and maintain visibility of all proposals, deadlines, and follow-ups. Responsible for preparation of meetings minutes and circulation and follow up on the action points 
• Prepare sales dashboards, performance reports, and pipeline updates.
• Ensure pricing approvals, internal validations, and proper document control.
• Oversee Bid/No-Bid evaluations and maintain organized sales documentation.
• Maintain CRM discipline by updating opportunities and following up with sales engineers.

OEM & Strategic Partner Engagement

• Serve as the primary coordination point for OEM partners.
• Track quotation turnaround times and escalate delays when necessary.
• Coordinate POR meetings, cadence reviews, and OEM alignment sessions.
• Maintain updated records of partner price lists, communications, and product updates.
• Track delayed orders and provide timely escalations.

Customer Engagement & Frontline Coordination

• Respond to general customer enquiries professionally and promptly.
• Coordinate customer meetings, documentation requirements, and follow-up action items.
• Support onboarding documentation, vendor registrations, and tender prerequisite submissions.
• Maintain updated customer contact lists and assist in preparing customer-facing materials.

Administrative, Operational & Cross-Department Coordination

• Provide administrative support including meeting scheduling, travel coordination, and documentation.
• Coordinate with HR, Finance, Operations, Procurement, and Projects to ensure smooth information flow.
• Track action items from meetings and follow up for timely closure.
• Support compliance, audits, and internal reporting requirements.

Logistics, Events, Marketing Support & Inventory Coordination

• Coordinate movement, availability, and distribution of marketing materials.
• Support exhibitions, roadshows, workshops, demos, and product launches.
• Maintain inventory of promotional materials and branded items.
• Track shipments and provide on-ground support during events.

Documentation, Compliance & Quality Assurance

• Ensure proposals, tenders, and submissions meet internal compliance and quality standards.
• Manage version control and maintain authorized templates and technical documents.
• Support quality checks and maintain secure, confidential document records.

Process Improvement & Operational Excellence

• Identify and propose improvements to enhance sales coordination efficiency.
• Support digital automation and workflow enhancements in CRM and sales processes.
• Standardize templates, forms, and reporting structures to improve consistency.

Delegated Responsibilities During Sales Manager Absence

• Sales Operations & Pipeline Tracking
• Update CRM with latest opportunities and deal stages.
• Track proposal deadlines, tender schedules, and customer follow-ups.
• Prepare and circulate weekly pipeline and status reports.
• Follow up on pending actions with sales engineers.

Reporting, Dashboards & Analytics

• Generate weekly and monthly sales performance reports.
• Update dashboards including targets, achievements, funnel metrics, and hit rates.
• Track team KPIs and provide management with exception reports.

Meetings 

• Initiate dep4artmental meeting or attend the Cross departmental meeting on behalf of the sales team /Manager 

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 5+ years of experience in marketing, sales coordination, or client relationship management (preferaby in engineering/construction or real estate).
• Familiarity with advertising platforms and event planning.
• Demonstrated ability to achieve 100% tender submission compliance, ensuring all assigned tenders are submitted accurately and on time.
• Proven track record of completing OEM report follow‑ups within 24 hours of the due date.
• Ability to resolve OEM and client clarifications within 48 hours, ensuring fast and efficient communication.
• Strong communication skills with a history of providing quick, accurate, and professional responses to OEM partners.
• Consistent delivery of weekly and monthly sales reports/minutes with 100% on‑time compliance, submitted within 3 days of meetings.
• Ability to execute and manage bi-annual customer satisfaction surveys, to be completed by the end of May and November each year.
• Commitment to collecting and organizing project completion photos every quarter, ensuring proper storage in the Marketing folder.