Job Purpose :

Responsible for quality audit of all Customer wireless installs & Field Support services.

Role Responsibilities and Accountabilities: 

• Monitor the performance of field technicians by providing ongoing feedback, coaching, and formal performance evaluations to ensure high-quality work and optimal productivity.
• Ensure full compliance with safety regulations, legal requirements, and industry standards during all installation and support activities.
• Support technicians in troubleshooting complex technical issues by offering expert guidance to enable timely and effective resolution in the field.
• Conduct regular site inspections to verify adherence to quality standards and identify opportunities for continuous improvement.
• Address on-site inquiries and customer complaints promptly, ensuring high levels of customer satisfaction and service excellence.
• Foster a positive, collaborative work environment that promotes teamwork, professionalism, and continuous improvement.
• Maintain zero compliance-critical errors by ensuring all assigned site installations meet 100% compliance with applicable legal and regulatory requirements.

Minimum Qualifications, Regulatory and Legal Requirements

• Must have at least 1 year of experience in Wireless installation or a related field.
• Must have Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment.   

Competencies and Attributes

• Diploma in Electronics & Electrical Engineering, Telecommunications, IT or related
• At least 2 years of experience in Wireless installation or related field
• In-depth knowledge of wireless installation, maintenance, and repair techniques, as well as industry standards and regulations.
• Technical proficiency in wireless systems with knowledge in Ubiquiti and Mikrotik equipment
• Problem-solving abilities to troubleshoot complex issues and provide guidance to 3rd party technicians.
• Strong attention to detail and accuracy in maintaining records and preparing reports.
• Familiarity with different types of cables, connectors, and termination methods.
• Ability to work independently and as part of a team, following instructions and meeting deadlines.
• Physical stamina and ability to work in various environments, including outdoor and confined spaces.
• Excellent communication and interpersonal skills to liaise with technicians, customers, and stakeholders.
• Adherence to safety protocols and procedures.