As a Collection Officer, you will play a key role in safeguarding our financial assets. Your day-to-day responsibilities will include:

• Proactively contacting customers with overdue accounts via phone, email, and formal letters to negotiate sustainable repayment plans.
• Maintaining meticulous records of all collection activities, communications, and customer interactions.
• Monitoring account statuses and strategically escalating complex cases to the appropriate level when necessary.
• Ensuring strict adherence to all national laws, regulations, and internal company policies governing debt collection practices.
• Professionally and empathetically resolving customer complaints and disputes related to their accounts.
• Preparing and presenting regular, detailed reports on collection progress, recovery rates, and portfolio trends.

Qualifications:

To be successful in this role, you should possess the following:

• A minimum of 2 years of proven experience in debt collection, specifically within a Microfinance or banking institution.
• Hands-on field collection experience, including conducting client visits and on-site account recovery operations.
• In-depth knowledge of the relevant laws and regulations pertaining to debt collection and financial services.
• A Diploma in a relevant field.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven ability to work under pressure, meet strict targets, and solve problems effectively.
• Strong analytical skills for assessing client situations and developing effective recovery strategies.