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Job Careers at Kilimall

Kilimall
mandatory
Nairobi, Kenya
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Posted:8 hours ago By:Hiring Kenya

Company Details
Name:Kilimall
Industry: Internet
Website: http://www.kilimall.co.ke/
Description: Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us.
Job Description

Kilimall – Careers
Category: Internet / E‑commerce
Posted: 28th January 2026
Deadline: 1st February 2026

Open Jobs
1.     Incubator
2.     Seller Support
3.     Aftersales Casual
4.     Chat Team Casual

Minimum Requirements (Likely)
Incubator
•     Diploma/Degree in Business, Marketing, E‑commerce, or related field
•     Ability to onboard, train, and support new sellers
•     Strong analytical and communication skills
•     Familiarity with online marketplaces
Seller Support
•     Diploma/Degree in Business, Customer Service, or related field
•     Experience handling seller queries, disputes, and platform operations
•     Strong problem‑solving and communication skills
•     Ability to work in a fast‑paced e‑commerce environment
Aftersales Casual
•     Certificate/Diploma in Business, Customer Service, or related field
•     Experience in returns, refunds, and customer complaint resolution
•     Good record‑keeping and follow‑up skills
Chat Team Casual
•     Certificate/Diploma in Customer Service, Communications, or related field
•     Strong written communication skills
•     Ability to handle multiple customer chats efficiently
•     Customer‑focused and tech‑savvy

Method of Application
Interested and qualified candidates should submit their applications with detailed CVs, clearly indicating the position applied for.

Salary: Discuss During Interview
Education: Degree
Employment Type: Full Time

Key Skills

ecommerce  INTERNET 
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