Posted:1 hour ago
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
SKM Africa LLP (SKM) is a specialized professional services firm that offers Tax, Audit, Legal and Business Advisory services across East Africa. The firm comprises of experts with extensive experience and deep knowledge in Tax, Audit, Legal and Business Advisory, and technological solutions.
We are a mission-driven consulting firm creating positive change by delivering value for our clients, investing in our employees, and solving tough problems that benefit our local and global communities. We ground our approach in empathy, enabling our team members to better hear our customers’ challenges and work together to develop effective solutions.
Founded in 2010 we are committed to delivering high impact, high value, ad transformative results for our clients. We address our clients most pressing and complex issues by developing a deep understanding into their needs, customers, employees and partners to build solutions that are timely and relevant. As an organization we know what it takes to move organizations forward with measurable results.
Job Description
Key Responsibilities
Operations & Client Coordination
- Serve as the primary operations contact for key clients, insurers, financiers, and partners
- Lead all internal and external operational communications related to service delivery
- Manage service delivery complaints, incidents, and escalations to resolution
- Ensure consistent service quality across installations, repairs, valuations, inspections, removals, and recoveries
Dispatch & Field Operations Management
- Plan, coordinate, and manage daily dispatch of technicians and field officers
- Ensure turnaround times (TAT) meet agreed SLAs and client expectations
- Monitor job progress in real time and reassign resources in response to delays, emergencies, or workload fluctuations.
- Follow up on overdue, failed, or escalated jobs to closure
Workflow & Systems Control
- Receive and prioritize job requests from sales teams, operations, and clients
- Maintain an effective job scheduling and tracking system covering Job assignments, Execution, completion and reporting.
- Ensure accurate capture and updating of all job statuses within operational systems
Data, Reporting & Performance Monitoring
- Track and analyze operational data including:
- Jobs dispatched and completed
- Completed valuations, installations, removals, and recoveries
- Job volumes, turnaround times, and failure rates
- Prepare daily and weekly operational performance reports
- Identify operational gaps and recommend efficiency improvements
Technician Supervision & Productivity
- Supervise technician attendance, availability, and deployment
- Monitor productivity metrics including jobs per day and turnaround times
- Ensure compliance with standard operating procedures, valuation protocols, and installation standards
Risk, Compliance & Investigations Support
- Ensure field operations comply with company policies, regulatory requirements, and client guidelines
- Support investigations related to:
- Fraudulent or false valuations
- Device tampering or interference
- Collusion, negligence, or procedural breaches
- Escalate operational risks and support corrective and preventive actions
Requirements
Qualifications & Experience
- Diploma or bachelor’s degree in operations management, Logistics, Business Administration, or a related field
- Minimum of 3–5 years’ similar experience in a vehicle tracking and valuation firm.
- Prior experience in vehicle tracking, valuation, insurance support services, or recovery is compulsory.
- Proven experience in managing technicians or field-based teams
Salary: Discuss During Interview
Education: Diploma
Employment Type: Full Time
