Key Responsibilities:

Website & E-Commerce Platform Management:

• Oversee daily operations of the ACL website (product uploads, pricing, stock updates).
• Optimize user experience, site navigation, and product categorization.
• Ensure accurate product descriptions, photography, and content quality.
• Work closely with IT to resolve site bugs, slow speed, or downtime issues.
• Monitor click-through rates, bounce rates, and conversion rates.

Marketplace Management (Jumia, Kilimall, etc.):

• Manage ACL official storefronts on all partner marketplaces.
• Upload new products, run price changes, and track seller scores.
• Implement promotional campaigns (Flash Sales, Jumia Black Friday, Vouchers).
• Respond to customer queries, ratings, and complaints on each platform.
• Maintain high seller ratings and avoid penalties.

Digital Sales & Revenue Growth:

• Drive monthly revenue targets for the e-commerce department.
• Analyze product performance and recommend pricing adjustments.
• Coordinate with marketing on paid ads, social commerce, and website promotions.
• Develop strategies to grow traffic, increase conversion, and reduce cart abandonment.
• Forecast online sales and manage stock replenishment.

Order Management & Fulfillment Alignment:

• Ensure all online orders are processed, dispatched, and delivered on time.
• Coordinate with warehouse, logistics, and customer service teams.
• Track returns, cancellations, and refunds to maintain service quality.
• Monitor fraud orders and ensure payment reconciliation.

Reporting & Analytics:

• Prepare weekly and monthly performance reports (sales, traffic, conversion).
• Monitor KPIs: ROAS, average order value, seller score, fulfilment time, etc.
• Recommend improvements based on customer insights and data analytics.
• Track competitor pricing and online trends.

Brand Representation & Customer Experience:

• Maintain consistent brand image across all online platforms.
• Ensure competitive and attractive product presentation.
• Implement customer-centric strategies to enhance loyalty and repeat purchases.

Qualifications & Experience:

• Bachelors degree in Business, IT or a related field.
• Minimum of 5 years experience in e-commerce management
• Proven experience managing Shopify e-commerce platforms.
• Experience with Jumia Seller Centre or other marketplaces is a strong advantage.
• Experience running social media campaigns for brand growth and sales.
• Solid understanding of inventory management and online order fulfillment.