Customer Service Representative

Salary: 4,500 – 5,000 AED a month

Location: Jebel Ali Free Zone, UAE

We are hiring a Customer Service Representative with strong communication skills and experience handling customer accounts, preferably within JAFZA.

Qualifications:

– 2 years UAE experience (JAFZA preferred)

– Bachelor’s degree in finance or related field

– Proficient in MS Office and accounting software (QuickBooks, Tally, ERP, SAP)

– English and Tagalog preferred

– Immediate joiners prioritized

Responsibilities:
– Handle customer inquiries, complaints, and follow-ups
– Maintain records through E?Freight Suite
– Manage new and existing accounts, support upselling
– Coordinate with operations and other departments
– Build and maintain long-term client relationships
– Raise and deliver invoices on time
– Escalate recurring system issues when needed
– Support management with special projects
Job type: Full time