Effective Date: [11th Dec 2025]

At Semasocial.com, we value transparency and fairness. This Refund and Cancellation Policy outlines how refunds and cancellations are handled for both general users and advertisers.

For Users (Subscriptions)

Cancellation

  • You may cancel your subscription at any time by going to your account settings.

  • Cancelling will stop future billing, but your current subscription will remain active until the end of your paid period.

  • We do not automatically refund remaining time after cancellation.

Refunds

  • Refunds are not issued for subscription payments that have already been processed.

  • However, if you were charged by mistake or faced a technical issue, please contact us at [email protected] within 7 days of the payment. We will review your request and resolve it fairly.

For Advertisers (Job Posts, Sponsored Content, Promotions)

Cancellation

  • You may request cancellation before your ad goes live for a full refund.

  • Once your job ad, sponsored content, or promotion is live or scheduled, cancellation will not trigger a full refund.

Refunds

  • Refunds are only issued in cases where:

    • The ad did not run as promised due to a system error

    • There was a duplicate charge

    • The ad was rejected after payment

  • All refund requests must be submitted within 7 days of the payment date.

  • No refunds will be issued for completed campaigns or ads that were paused by the advertiser.

How to Request a Refund

Please contact our support team at [email protected] with:

  • Your full name

  • Registered email address

  • Payment reference or receipt

  • Reason for the refund request

We aim to process all valid requests within 5–10 business days.

Important Notes

  • Repeated refund requests or suspected misuse of this policy may result in suspension of your Semasocial.com account.

  • All payments are processed in [USD/KES – select your billing currency], and refunds will be made in the same currency and method used during purchase.

Contact Us

If you have any questions or need clarification, reach out at:

Email: [email protected]
Website: www.semasocial.com