The Senior Program Manager will lead initiatives focused on document management and classification, migration of document management systems, change management, and enhancing document sharing capabilities across the organization. This role ensures that documentation processes are standardized, secure, and aligned with compliance requirements, while driving adoption of new tools and practices through structured change management.

This position is central to leading enterprise-level IT technology initiatives. This position will be expected to implement Agile Project Management procedures to efficiently manage program workstreams. This includes supporting proper product backlog management, sprint planning, task management, etc.

The individual will work in collaboration with other Project and Program Managers, Information Technology and Business Leadership to manage technical, functional and change work streams as well as establish and maintain an integrated approach that ensures all functional areas work seamlessly together.

Major Responsibilities:

• Creates and Maintains and Integrated Project Plan: Develops, and continually updates, detailed program management plans. Develops work breakdown structures based on the project objectives and scope. Ensures the implementation methodology is adhered to.
• Manages Project Status Reporting: Prepares status reports to communicate project scope, goals, achievements, budget, risk, status, change requests, and critical issues to the client and project team.
• Supervises Project Cost Estimation, Ongoing Budget Tracking and Vendor Invoicing: Provides oversight of budget tracking and invoicing. Assists in developing costs estimates and analyzing data.
• Performs Project Resource Management: Provides work direction and leadership to assigned projects, including scheduling, assignment of work and review of project efforts. Identifies project resource requirements and staff assignments. Checks for staff availability. Updates the project plan with work assignments.
• Conducts Risk Management: Maintains documentation for identified risks and mitigation strategies. Proactively gathers and updates risk status and documentation as needed.
• Supports Customer Management: Works with technology and business owners to analyze customer expectations for projects based upon approved project requirements.
• Provides Overall Project Administration: Participates in program team meetings, proactively documents meeting minutes, track issues, decisions and action items, and follow-up between meetings to drive issues to closure.
• Conducts Other Tasks as Needed: Performs other duties or special projects as required or as assigned

Key Working Relationships:

• Maintains a productive working relationship with other Project Managers, business owners, project sponsors, system users, and vendors.
• Interacts with project owners, senior technical personnel, and other functional or support organizations.
• Position Reports to: Associate Director, Project and Portfolio Management (Enterprise Applications)

Other Internal and/or external contacts:

Internal:

• Headquarters & Global Offices Teams – multiple departments
• Project Business Owners, business project team members outside IT, and interested parties
• Project Sponsor and Steering Committee members

External:

• Vendors and Consultants

Job Requirements:

Experience / Education

• Successfully managed complex programs with technology components.
• 3-6 years of project management experience in IT or software
• Bachelor’s Degree required.
• Experience managing document migration projects related to systems such as Box, OneDrive, Dropbox, etc. preferred.
• Project management experience at an International NGO/Global Humanitarian Organization preferred.
• Project and/or program management certification (PMP, CSM, etc.) preferred.