The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, hygiene, and presentation across all guest rooms, public areas, and back-of-house areas, while leading the housekeeping team to deliver exceptional guest experiences in line with brand standards.

Operational Management

• Oversee daily housekeeping operations for guest rooms, public areas, laundry, and back-of-house spaces.
• Ensure rooms and public areas meet cleanliness, presentation, and hygiene standards at all times.
• Coordinate closely with Front Office and Engineering to ensure efficient room turnaround and maintenance reporting.
• Conduct regular inspections and corrective actions to maintain quality standards.

People & Leadership

• Lead, train, and motivate housekeeping supervisors, attendants, and public area teams.
• Prepare duty rosters and manage staffing levels in line with occupancy.
• Conduct performance appraisals, coaching, and disciplinary processes where necessary.
• Promote a positive, respectful, and inclusive work environment.

Financial & Cost Control

• Prepare and manage the housekeeping budget.
• Control costs related to linen, cleaning supplies, amenities, uniforms, and laundry operations.
• Monitor stock levels, prevent losses, and manage supplier relationships.
• Implement efficiency initiatives to reduce wastage and improve productivity.

Guest Experience & Quality

• Handle guest complaints professionally and ensure timely resolution.
• Ensure compliance with brand standards, SOPs, and guest satisfaction targets.
• Support VIP, long-stay, and special guest requirements.

Health, Safety & Compliance

• Ensure strict adherence to health, safety, hygiene, and environmental standards.
• Implement and monitor HACCP, infection prevention, and chemical handling procedures.
• Ensure compliance with labor laws, fire safety, and security procedures.

Laundry & Linen Management

• Oversee in-house or outsourced laundry operations.
• Ensure linen quality, par levels, and inventory control.
• Coordinate uniform issuance, repairs, and replacements.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management, or related field.
• Minimum 5 years’ experience in housekeeping operations, with 2–3 years in a managerial role.
• Experience in a branded or international hotel environment is an added advantage.